Fish! Tales

Fish! Tales

4.11 - 1251 ratings - Source

Fish! told the story of a fictional company which transformed itself by applying lessons learned from Seattles famous Pike Place Fish market. Now, with Fish! Tales, readers can learn how real-life businesses and individuals energized their workplaces--and their lives--by implementing the lessons from Fish! Best of all, the book stands on its own for newcomers to the Fish! philosophy. Fish! Tales focuses on diverse companies, such as a bustling Sprint regional customer service center, a quiet neuro-surgical unit at a major hospital, and a brilliant car dealership. It features dozens of short takesquick and easy ways to apply the Fish! philosophy right now. And it includes a detailed program with specific steps and action plans.WhenRob bought Universal Ford Toyotain Rochester, Minnesota, in November 1999, many employees werena#39;t feeling especially happy. a€œIt hada reputation asa typical car dealershipa€”come in, get beat up, a€ recalls Al Utesch, Universala#39;s parts manager for several years. ... a€œThe owner lived out oftownand sawthedealership as an investment, not a mission. ... Management tries to squeeze profits from every corner, and employees focus on what they can get, notonwhat theycangive.

Title:Fish! Tales
Author: Stephen C. Lundin, John Christensen, Harry Paul
Publisher:Hachette UK - 2002-06-01

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