Creating Value with Knowledge : Insights from the IBM Institute for Business Value

Creating Value with Knowledge : Insights from the IBM Institute for Business Value

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The mid-1990s saw the rise of an important movement: a recognition that organizational knowledge, in its various forms and attributes, could be an important source of competitive advantage in the marketplace. Knowledge management has become one of the core competencies in today's competitive environment, where so much value in companies resides in their people, systems, and processes. Creating Value with Knowledge: Insights from the IBM Institute for Knowledge-based Organization examines a variety of important knowledge-related topics, some of which has been previously published in such journals as the Harvard Business Review, the California Management Review, and the Sloan Management Review, such as the use of informal networks, communities of practice, the impact of knowledge on successful alliances, social capital and trust, narrative and storytelling and the use of human intermediaries in the knowledge management process. It includes contributions from such leading thinkers as Lawrence Prusak, Dorothy Leonard, Eric Lesser, Rob Cross, and David Snowden. This book synthesizes some of the best thinking by the IBM Institute for Knowledge-Based Organizations, a think tank whose research agenda focuses on the management methods for deriving tangible business value from knowledge management and their real-world application.glut of data about customer transactions, many organizations are still wrestling with the challenge of actually learning ... to a support forum than from a call or e- mail to the customer support center.5 Further, communities can allow customers toanbsp;...


Title:Creating Value with Knowledge : Insights from the IBM Institute for Business Value
Author: Eric Lesser, Laurence Prusak
Publisher:Oxford University Press, USA - 2003-11-06
ISBN-13:

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